Thank you for choosing Kings Down Tail for your holiday.
We take bookings throughout the season, and it is essential to book if you want to visit us during school or Bank Holidays.
Please read our campsite Terms and Conditions carefully, before booking your pitch, thank you.
2022 TERMS & CONDITIONS
We reserve the right to change these Terms at any time. Any such changes will take effect immediately when posted on the Website or otherwise brought to your attention. It is your responsibility to read the Terms each time you submit a booking request and any such request shall signify that you have accepted to be bound by the latest set of Terms.
Guests are permitted to bring one car per booking, however if a guest wishes to being an additional vehicle, this is classed as an add-on and there is a nightly charge for this.
Guests are able to book all add-ons including additional vehicles, gazebos and dogs at the time of booking.
All guests must check in with a member of the campsite staff and adhere to the relevant campsite rules. We reserve the right to terminate your booking early if you break the rules.
All guests can check in from 1pm on the arrival day and must vacate by 11am on the day of your departure. (Later departures or early arrivas must be pre-arranged with us)
All fires must be off the ground in fire pits.
BBQs are permitted if they are raised off the ground. BBQs and fires must be supervised by an adult at all times. In extremely hot weather, fires may not be permitted due to the risk of spread of fire.
Dirty water, rubbish and any waste/recycling must be disposed of in the indicated areas.
You must ensure children in your party are properly supervised at all times and in all areas of the campsite. Please do not allow your children to run between pitches to disturb other guests.
If you want to party, we are not suitable campsites for you!
Between 10.00pm and 8am we would ask that you be aware that others around you are trying to sleep and keep all noise to a minimum.
If we have reports of inappropriate behaviour, use of bad language, excessive alcohol consumption or recreational drug use, or excessive noise, this will result in IMMEDIATE termination of your holiday without any refund whatsoever.
We reserve the right to cancel or terminate your holiday without consultation, compensation and with immediate effect if you or any member of your party act inappropriately towards other guests, staff, any property belonging to the campsite or any of its guests.
The use of generators is not permitted on site.
Dogs are allowed on site but must be kept on a lead and supervised at all times and fouling must be cleaned up immediately.
As our site is located in a rural environment, we do not accept responsibility for any damage, injury or inconvenience caused by the weather, plants, trees, insects, animals or wildlife.
We accept no responsibility whatsoever for damage loss or these to guests during their stay.
We advise you to check that your household insurance is current and covers you for any high value goods away from home.
Guests are entirely responsible for their own property and the behaviour of their party at all times.
In the event of a complaint, please speak to the reception immediately.
BOOKINGS/PAYMENTS
We confirm all bookings by email when we have received your booking deposit payment.
All prices are based on the number of people sharing a pitch. Notify us if you wish to amend your booking. You must inform us and pay for any extra guests.
Whilst we make every effort to ensure that our prices remain unchanged, we reserve the right to amend them at any time.
Bookings are non-transferable to another party.
By making a booking, you are agreeing to our terms and conditions and agree that at least one member of your booking is aged 21 or over and takes full responsibility for any damage or loss caused by any member of your party.
Your booking must be paid for in full on arrival.
CANCELLATION TERMS
All cancellations must be confirmed by email and sent to info @kingsdowntail.co.uk quoting your name, our booking reference and reason for cancelling.
Depending on the date we receive your cancellation email, the following charges are applied to your deposit.
Pitch or Pod Booking:
28 days or more before arrival – all monies will be refunded less an administrative fee of £15
27 – 8 days before the arrival date, a 50% refund will be given.
7 days – day of arrival – no refund will be given.
Cancellation by you due to inclement weather, transportation failure, non-arrival of party members, illness, late arrival or early departure are not eligible for any refunds whatsoever.
If we have to close due to government restrictions eg regarding Covid-19, we will allow you to transfer your booking to another date within the following 18 months.
IF WE CANCEL YOUR HOLIDAY
In exceptional circumstances including ‘Force Majeure’, it may be necessary and at the discretion of our staff to cancel part or all of your holiday on safety grounds, in these circumstances, no refunds are issued for any reason whatsoever.
Force Majeure – Adverse Weather Conditions
Kings Down Tail does not accept responsibility for anything that adversely affects your holiday that is outside of our control. These circumstances are known as ‘Force Majeure’ events and are circumstances that we could not, even with due care, have foreseen or avoided. Such circumstances include (but are not limited to) war, civil unrest, industrial action, terrorist activity, natural disaster, fire, adverse weather conditions, foot and mouth disease, pandemics and all other similar events outside our control. We will endeavour to manage any problems caused as a result of Force Majeure event but shall be under no obligation to do so and shall not be liable to you for any losses or additional expenses caused by a Force Majeure event.
Thanks for reading our Terms and Conditions – we hope you will enjoy your stay with us.
